“There are other tech companies in the market but as a customer, we feel that every time we need feedback from their side it takes forever. With Availpro we know that feedback is one email or one phone call away.”
- How long have you been working with Availpro?
We have been with Availpro since 2013.
- Why did you decide to choose them?
We choose Availpro for several reasons: the tools were good, price was also good and they had local support.
- What was the issue you were experiencing before choosing Availpro?
We worked with EZ yield before and the rates and availability updates were done with delays which resulted in several overbookings.
- What was the biggest impact on your business after selecting Availpro as your partner?
Clearly the growth of our revenue. With Availpro Channel Manager, the inventory is centralized, all the connectivities are xml 2-way, which makes them very efficient and allowed us to increment the number of channels connected. And have a more automated online reservations system.
- What are the main benefits of Availpro?
The main benefits are the efficient and trustable tools and the local support team that is always available to help and clarify any questions that we might have.
- Is there anything that makes Availpro seem unique?
The people. There are other tech companies in the market but as a customer, we feel that every time we need feedback from their side it takes forever. With Availpro we know that feedback is one email or one phone call away.
- Are there any tools or enhancements you would like to see made?
Little Yielder has improved over the years and it would be great to have more rules developed to open rates and channel pools.
Also, a mobile app would be a great development.
- If you were to recommend Availpro to another hotel, what would you say about them?
I would say that is the best Channel Manager available in the market, not only because of the product but also for the way they treat us as customers.
|Luís Lopes – Revenue Manager, Turim Hotels & Resorts
Luís Lopes is Revenue Manager at Turim Hotels & Resorts since 2008.