“From day one, I felt that your employees stand behind the product and, despite all the technical possibilities, personal contact is important to them.”
- How long have you been working with Availpro?
In mid-2017, in line with our new digitalisation plan, we had our first discussions with AvailPro. We chose Availpro after comparing it with three other competitors. In January 2018, we became the first company in the 3-star sector in Neuruppin to use AvailPro Live – and all of the above pretty much happened in one go.
- Why did you choose Availpro?
For me, it was important to have a partner that puts personal contact first. It’s refreshing to see that such a highly digitised company still takes the time to communicate personally with its customers. The right advice and customer care has also meant that we have a tool that is specifically tailored to our requirements. Especially with small companies, the requirements are so varied that the company cannot adapt to AvailPro, AvailPro needs to adapt to the companies. Of course, price is also an important consideration, and AvailPro is reasonably priced.
- Which products do you use from the software suite?
We are a company that works with people of all ages and it is especially important to make sure that the technical progress takes place at a sensible pace for the team. That’s why I decided to implement a strategy that moves at a slow and steady pace, adding one product after the other. Our team responded extremely well to this slow and steady approach. We have just started to integrate the Smart Channel Manager and the new booking system and we have begun to create the interface with our PMS vendors. After a short adjustment period, we started to set up several sales channels and we also decided, among other things, to integrate the MultiMeta system.
- What was the issue you were experiencing before choosing Availpro?
One of the main goals was to minimise the workload and to increase our own bookings on the homepage. In early 2017, we faced the problem that we had four different distribution channels. They were managed by hand and every booking had to be entered manually into the PMS, this meant a high workload and a high risk of error.
- What was the biggest impact on your business after selecting Availpro as your partner?
Like I already said in my answers to the previous questions, it’s the personal contact. Software is only ever as good as the people behind it. What would be the point in having the best software in the world if I’m stuck in the Support Team queue for hours or I’m waiting for a reply to an email for weeks? From day one, I felt that your employees stand behind the product and, despite all the technical possibilities, personal contact is important to them.
- What are the main benefits of Availpro?
Definitely the fact that many work processes have been optimised and the increase in sales channels, as well as having a reliable partner that is constantly developing.
- Is there anything that makes Availpro seem unique?
The user-friendly interface and the stability and reliability of the system are little things that are immensely important but often forgotten.
- Are there any tools or enhancements you would like to see made?
On the whole, we are very satisfied. However, it would be nice if the arrangement presentation could look nicer.
- If you were to recommend Availpro to another hotel, what would you say about them?
I would say that AvailPro is a very well-designed system and that all its features work well. But I would also recommend that every company consider the matter and that they take their time to make a decision. For our situation, AvailPro was the best choice. Every company has different challenges and we were able to meet our challenges with AvailPro.
|Marcus Krsynowski – Manager, Hotel & Restaurant Am Alten Rhin
I am mainly responsible for e-commerce and online marketing for our family business. At the beginning of 2017, we began to take the first steps towards a new digitisation programme. What’s particularly interesting and exciting is to implement and follow the progress of these functions, and all their facets, in our family business.