“The intuitive aspect of the extranet means that there is no need for training on day-to-day tasks, we tinker with it and find what we are looking for. ”
- How long have you been working with Availpro?Why did you choose Availpro?
Our first contact with Availpro dates back to 2014. It was set up at the start of 2015. At the time, many booking requests were made by email or over the phone. With the increase in the number of bookings coming from indirect channels, we felt the need to centralise. Our search for service providers was carried out in a natural way, in a context of technological development at the level of hotel distribution. We went along with the movement.
We received helpful information from the network to which we belong (FHR). Mr Trolliet, the salesperson at Availpro, came to visit us in order to show us how their tool worked.
As an affiliate of Relais et Châteaux, one of the conditions to meet for our channel manager was interfacing with our booking engine, Synxis. That is especially why we chose Availpro.
- Which products do you use from the software suite?
We use the Smart Channel Manager, Smart Booking Engine and FHR PMS.
- What was the issue you were experiencing before choosing Availpro?
Individual management of each distribution channel was carried out in a manual way; with 37 rooms, that proved to be very fastidious. And we were afraid of problems with overbooking.
- What was the biggest impact on your business after selecting Availpro as your partner?
To be honest, the impact has been so much at the level of occupancy rates. But we have observed a great difference in terms of visibility and immediacy.
The image of the hotel is more visual and personalised. Guests often find us on distribution channels then come to us to book directly on our website.
Before, when guests made a booking request via email, there was a delay in responding. Today, they want an immediate response; thanks to Availpro, availability is managed and communicated in real time. So that helps us to better manage our time.
I admit that we were a bit hesitant about this decision at the start. Now, we could not do it without Availpro. It centralises everything and guarantees that there will be no overbooking. At the start, we were afraid that it would depersonalise relations. But we always take the time to confirm reservations and fine-tune certain choices directly with the guest. With the notes and comments, we can better filter through their needs.
- Is there anything that makes Availpro seem unique?
Availpro seems unique to us in its ability to interface with our partners. With other service providers, we saw that this could take a lot of work to develop. For example, we are in the process of developing ESF+ connectivity.
- If you were to recommend Availpro to another hotel, what would you say about them?
Availpro offers true logistical comfort: We update our rates and our availability in our Availpro extranet and all of our distribution channels are instantly updated.
The speed of this process is impressive, we can sometimes work 2 or 3 at the same time on the extranet and our updates are synchronised without delays or errors. It is practical, it is a collaborative tool.
There are no major problems or bugs.
Also, the intuitive aspect means that there is no need for training on day-to-day tasks, we tinker with it and find what we are looking for. And if that is not the case, I call my account manager and get a fast and polite response, in plain language, either by email or by phone. The team is always patient, thank you!
|Nathalie Crestin – Head Reception, Hammeau Albert 1er
Nathalie joined the Hameau Albert 1er in 1999 as a receptionist and now she manages the whole team. Originally from Chartres, she has been converted to the charm of mountain hotels.