Grand Hotel Bellevue

  • Grand-Hotel-Bellevue

Before Availpro, it would take five times as long to load the rates. Since we started using Availpro, we immediately got more bookings, and also our ratings among the channels increased. New bookings are coming from channels we’ve never used before.”

Martina KlisenbauerovaF&B ManagerGrand Hotel Bellevue


Interview

    • How long have you been working at the hotel group?
      I’ve been working here for 11 years.
    • Tell us about the hotels
      We stand out in the area, and in Slovakia, because we have one of the largest conference facilities that can hold 600 people. We’re the second most important hotel, outside a hotel in the capital, Bratislava, for the meetings and events sector. We have the mountains nearby, which are popular in the summer and winter. We also had the first indoor swimming pool in what was then Czechoslovakia! In terms of the staff structure, we don’t have a revenue manager position, but there are several people in charge of pricing, reservations and the booking engine. That’s not one person responsible. Before the hotels used to be sold by the state-run travel agency, and we didn’t really grow into the model of western hotels. That stopped in the 1990s, when the revolution changed ownership models throughout the country.
    • How long have you been working with Availpro? Why did you decide to choose them?
      We thought about implementing changes for a long time, after seeing this trend among other hotels. We began working with Availpro in April 2016, and going live in August.
    • What were the problems you were experiencing before choosing Availpro?
      This is a new project for us, and we’re still working on it. We work with Expedia and Booking.com, and saw our competitors were starting to use channel managers in our region. We thought it would be reasonable to do, rather than integrating three, four or five different individual channels into our system.
    • What was the biggest impact on your business after selecting Availpro as your partner?
      The system is simply less confusing and less time demanding than before. Saving time. Before it would take five times as long to load the rates. But also, the fewer channels you have, the fewer mistakes you make. All channels are managed equally. As we started using Availpro mid-season, it’s difficult to say what the exact impact was, but we did immediately get more bookings, and also our ratings among the channels increased. But I think Availpro was partly responsible for that. New bookings are coming from channels we’ve never used before.

 

Martina-Klisenbauerova Martina Klisenbauerova – F&B Manager, Grand Hotel Bellevue

Martina joined Grand Hotel Bellevue in 2006 as Marketing Manager. She is now managing Food & Beverage for the hotel that has one of the largest conference facilities in Slovakia.

She holds a Masters in International Trade from the University of Bratislava.


Hotel’s Website:
www.grandhotelbellevue.eu

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