Monitor customer satisfaction
With this application, Availpro automatically sends a satisfaction survey to your guests three days after check-out. All responses are collected and consolidated in your Availpro extranet.
Improve your services
- Get a reliable insight into the satisfaction of your guests
- Leverage positive reviews received
- Monitor satisfaction levels via your extranet
- One-month free trial
You can use the results of this survey to make improvements to your hotel’s services should the need arise. The responses you receive may also reveal surprising reasons why your customers selected your hotel in the first place, or why they are satisfied or dissatisfied with their stay. You may choose to use some of this feedback in your hotel’s promotional material.
With this feature, the guest is asked questions that are both straightforward and illuminating – the answers give us essential information. Quality of service and guest satisfaction play a huge role in generating sales, so it’s essential to know what our guests think.